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ServiceNow Change Management Accelerator
When a service/infrastructure/software or hardware component is out of step or needs enhancements to be pushed or to be upgraded to a newer version to meet the business expectations, IT administrators need to make the changes on that configuration item. ServiceNow Change Management manages the changes across the enterprise by planning, tracking, and delivering successful changes to the IT infrastructure.
IT must determine how these changes will affect the service deployment, implement them appropriately, then monitor if the changes have the intended effect. Every change made to any part of the IT infrastructure must follow the change approval process, change implementation process and change validation process. All the changes in IT are implemented alike, different types of changes follow different backend workflow. Some changes need to be implemented right away for example a security issue or a serious vulnerability is detected in the infrastructure.
Change Management is an operational process to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to control IT infrastructure to minimize the number and impact of any related incidents upon service. Changes in the IT infrastructure may arise reactively in response to problems or externally imposed requirements, e.g. legislative changes, or proactively from seeking improved efficiency and effectiveness or to enable or reflect business initiatives, or from programs, projects or service improvement initiatives. Change management can ensure standardized methods, processes and procedures which are used for all changes, facilitate efficient and prompt handling of all changes, and maintain the proper balance between the need for change and the potential detrimental impact of changes.
IBeam’s ServiceNow Change Management reduces the cost and risk of rapid, ongoing changes with capabilities such as an intuitive change calendar, dynamic risk and impact calculation, and change collision detection. The ServiceNow Change Advisory Board (CAB) Workbench simplifies CAB meetings, enabling change managers to easily schedule, plan, and manage meetings from a single source. Built in integration with ServiceNow applications such as Problem Management and Software Development Lifecycle ensures that activities and data flow smoothly between applications, insulating both IT and business operations from unplanned and uncontrolled change.
Key Product Features
- Wrapper on the OOB Incident management
- Integrated On-call scheduling
- Assignment rule integration
- Integrated email and pager notifications
- First Call Resolution process
- Major and security Incident process
- Automated Knowledge management included
- Integrated process for incident escalation
- Interactive dashboards on the ITIL screens
- Scheduled reports distribution
- Service Portal Integration to validate the status